Frequently Asked Questions

Below are answers to some common questions that could arise when using the customer sales portal.
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What is the Sales Portal?

The Sales Portal is a web-based application powered by Now Commerce that gives our customers the ability to:

  • Submit New Sales Orders
  • View Pending Sales Orders
  • View Invoices
  • View Payments
  • View Credits
  • Set Up User Access

How does the Sales Portal work?

Data is pushed from our Quickbooks data file every 15 minutes to Now Commerce, updating customer information, item information, inventory levels, sales orders and invoices. At the other end, Now Commerce is sending new information every 15 minutes to quickbooks with updated customer information and new sales orders.

Do you have a “HOW TO” page for the Sales Portal?

We have a screenshot walk-through that addresses everything from the sign in page to the user settings. It should help with almost anything that we have not covered in this FAQ section and provides a good visual reference for the platform.

How do I sign in to the Sales Portal?

If you have already registered for access and received sign in credentials for the Sales Portal, you can sign in at any time here.

How do I register for access to the Sales Portal?

Access to the Sales Portal is available only to existing customers of GreenSea Distribution. If you have an existing customer account, you can register for Sales Portal access any time here. Please note that registration is a 3-step process. First you must fill and submit the registration form. Then you will receive an email to validate your email and complete the registration submission. We will not receive the registration form until you have followed the link in the email after filling out the form. Once we have received the registration form, we will validate the information provided and set up your access for the email address provided. You will receive your sign-in credentials and a temporary password at the email addresses provided in the registration form.

Why so many hoops? Can I just sign up on my own?

We take the privacy of your account information very seriously and we want to be sure that the only people with access to your account information is you and the people you allow. Taking the extra steps to be certain that access is being granted to the right person insures that no unauthorized persons are placing orders on your behalf.

Why did you choose this Sales Portal platform?

We chose Now Commerce as our remote sales orders solution for its simplicity and accuracy. There are a lot of options out there and we have tried a few of them. Now Commerce allows for us to have a direct connection to our invoicing and inventory software so that the most up to date inventory levels, pricing information, and customer info is always available to signed in users.

How do I know you got my order?

When you submit a sales order through the portal, we receive an email notification instantly. When the sales order is received by Quickbooks (sync occurs every 15 minutes), we will make any necessary adjustments and email you a finalized version for review. If you need to make any changes to the order, you will have an opportunity to call us before it is invoiced.

How long does it take to get my order fulfilled?

We are able to fulfill most orders within 48 hours but in certain situations we may have to schedule delivery as far out as 5 business days. If you have restrictions on the days and or times that you can receive orders, you can put that information in a comment when you place the order.

Where is my order? It disappeared from the portal.

It may have already been invoiced. The first place to check for an order that “disappeared” is under the Invoices tab. If it hasn’t yet been invoiced it may just be in temporary limbo. Because there are two parts to the sync operation, your order may “disappear” for a short time between syncs. Once the order has been sent to Quickbooks by Now Commerce it will not show up in the Pending Orders tab until Quickbooks assigns a number and sends it back to Now Commerce. Both parts of the sync system occur on 15 minute intervals, so your order should never “disappear” for more than 30 minutes. If it has been more than an hour and your order still doesn’t show up, don’t hesitate to call and check on the status. Once in a while computer systems just get hung up or a program stops running. We do our best to keep an eye on systems but occasionally one can go down without us catching it.

Why doesn’t my payment show up?

Please allow up to 2 business days for your payment to be posted to your account. We process cash payments every morning, Monday to Friday. In most circumstances, your payment will post to your account by noon on the first business day after payment is made. It may, however, take us a little longer to process payments on occasion. If your payment hasn’t posted to your account within 2 business days, feel free to call and inquire.

Why is my invoice different from my Sales Order?

Various reason could cause us to make minor adjustments to Sales Orders after they sync to QuickBooks. Some examples could be special packaging or delivery fees that the Sales Ordering system does not add automatically. Also, there may be slight price adjustments made because of the price rounding – typically this will be for a couple of pennies per thousand dollars at most. If you have any question about charges on your invoice, please don’t hesitate to call.

Why do I keep getting errors on the Review Order page?

Certain items have order minimums and/or multiple minimum. As an example, all bulk flower is sold by the gram with a minimum order of 113.5 gm and in multiples of 113.5. If you try to order 120 gm of flower you will get an error. We are working with the developer to make the minimums and multiples settings more visible to the end user to avoid the errors, but for now we will have to work with it as it is.

I still have questions. How do I get help now?

If you need immediate help during our regular business hours (M-F, 8a-5p) you can call us at 888-459-8688 ext. 708. If you have a suggestion or do not need immediate assistance you can always send an email to support@greenseadistribution.com.